Booking Policy
Introduction
This Booking Policy outlines the rules, guidelines, and procedures for reserving trips and selecting seats on RoveGH. By booking a trip, you agree to comply with this policy.
Making a Booking
1. Users must create an account to book trips. 2. Trip availability, routes, and schedules are subject to change by the transport service providers. 3. Booking a trip constitutes a binding contract between the traveler and the service provider.
Payment
1. Full payment is required at the time of booking to confirm your seat. 2. Payment can be made via the integrated payment gateways. 3. RoveGH is not responsible for failed payments caused by third-party payment providers.
Seat Selection
1. Seat selection is subject to availability and may vary depending on the transport provider. 2. RoveGH is not liable for specific seat assignments unless explicitly guaranteed by the service provider.
Booking Confirmation
1. Once payment is successful, you will receive a booking confirmation via email, phone number or in-app notification. 2. You must present the booking confirmation at the point of boarding.
Cancellations and Changes
1. Any cancellation or changes must follow the Refund Policy. 2. Changes to booking details (date, time, passenger information) may be subject to fees by the transport provider. 3. RoveGH reserves the right to cancel bookings in exceptional circumstances (e.g., overbooking, route changes).
No-Show Policy
If a passenger does not show up for the scheduled trip, the booking may be forfeited, and no refund will be issued unless specified under the Refund Policy.
Travel Documents
Passengers are responsible for ensuring they have valid travel documents, identification, and any permits required for the trip.
Service Provider Responsibility
RoveGH acts as a booking platform only. Transport providers are solely responsible for trip execution, safety, and compliance with applicable regulations.
Contact Us
For any booking-related inquiries, please contact: Email: support@rovegh.com